Frequently asked questions
Frequently Asked Questions
About Klassi
What is Klassi?
A class management platform for independent teachers. → Introduction
Klassi Guide vs Class AI?
Guide = app help chat. Class AI = student practice with class materials. → Compare
Who is the Klassi founder?
Nguyễn Minh Trí (Bellamy Nguyen) — Founder & Technical GM. Built Klassi from his mother's 20-year teaching story. Contact: [email protected] · Founder page · → Details
Pricing and how to upgrade?
Free for 1 class. Paid Solo / Solo+AI in Account → Billing plan. → Pricing
Is Klassi a course marketplace?
No — class management software. You buy a subscription and optional AI credits; tuition is tracked, not collected in-app. → What you can buy
How do I sponsor Class AI for my class?
Top up Wallet → Classes → class → Class AI → Settings → Sponsor class. → Details
For teachers
Can I use Klassi for free?
Yes — the free plan includes 1 class (up to 15 students). Pay when you need more classes, auto reminders, or the study helper. → Compare plans
Do parents need to create an account?
No. Parents open a unique link you send them — no sign-up required. → Share links with parents
I just created an account — what do I do next?
Follow the 5-step checklist. → Teacher getting started
How do I get found by new parents?
Publish your teacher page and set teaching location — you appear on Find tutors. Parents can also leave reviews.
Parents aren't receiving emails after sessions?
Check that the parent email is correct and that the session was closed (not just opened). → Attendance guide
Does deleting a class delete all data?
Yes — deleting a class permanently removes all students, attendance, and fee records. This cannot be undone.
Ran out of Class AI quota?
Teachers: Wallet or sponsor class. Parents: buy credits. → Sponsor & Wallet
For parents
I don't have an email — can I still use Klassi?
An email address is needed to receive the link and notifications. If you don't have one, ask the teacher to send the link directly via messaging.
Does the link work forever?
It auto-renews each time you open it. It only expires after 90 days of not opening. → Recover your link
I have multiple children — do I need a separate link for each?
Yes — each class has its own link. Link your account to see all children in one place.
Is there a Klassi app I can download?
Not yet. But you can add to your home screen to open it like an app.
Can I request leave for my child?
Yes — open Attendance on your parent portal and submit a leave request. → Materials, rewards & leave
Do I need to pay for Class AI?
The teacher controls AI access. You may need to link your account and buy credits when quota runs out. → Wallet & AI
For students
QR code won't scan for check-in?
Open the Sessions tab on your student portal, enable GPS and allow location access, then scan with steady lighting. If it still doesn't work, ask your teacher to mark you manually. → QR attendance guide
Lost the student link — how do I get it back?
Ask your teacher to resend it. Or recover your link. If you've linked your account, open klassi.vn/login → choose Student.
How do I submit homework?
Open Study → Homework and upload a photo. → Submit homework
Can I message my teacher?
Yes, if the teacher enabled student messaging. → Message teacher