Submit a support request

Found a bug or have a question you can't find an answer to? Submit a request — the Klassi team responds within 1 business day.

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For teachers (logged in)

1. Go to /app/support (Account menu → Support)
2. Click New request
3. Select a category (Technical issue / Question / Billing / Other)
4. Describe the problem — the more detail, the faster we can help
5. Attach a screenshot if relevant
6. Click Submit

You can track the status of your request in the same Support section.

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For parents / students (no account)

Visit klassi.vn/contact → fill in your details and describe the issue → click Send.

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What to include

The more context you provide, the faster we can resolve your issue:

• What device you're using (iPhone / Android / computer)
• Which screen the error appeared on
• What you were doing before the error occurred
• A screenshot of the error (if possible)

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FAQ

How long until I get a response?
Typically within 1 business day. Requests sent on weekends are handled at the start of the next business week.

It's urgent — how do I get faster help?
Write "URGENT" at the start of your request title. The support team will prioritize it.

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See also

• Frequently asked questions →